Welcome to Vleissentraal Brands. We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and the Electronic Communications and Transactions Act (ECTA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or make a purchase.

1. Information We Collect

We collect personal information necessary to process orders, improve our services, and communicate with you. This may include:

• Full name, email address, and phone number
• Billing and shipping address
• Payment details (processed securely through third-party gateways)
• Account login credentials (if you register on our website)
• Device, browser, and usage data collected automatically through cookies and analytics tools

2. How We Use Your Information

Your personal information is used only for legitimate business purposes, including:

• Processing and fulfilling your orders
• Providing customer support
• Sending order confirmations and updates
• Improving our website and shopping experience
• Marketing and promotional communication (only if you have consented)
• Complying with legal and tax obligations

3. Consent

By using our website, registering an account, or making a purchase, you consent to the collection and use of your personal information as outlined in this policy.

You may withdraw your consent at any time by contacting us at ludwigt@vleissentraal.co.za.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Cookies help us remember your preferences, improve performance, and deliver personalized content.

You can disable cookies through your browser settings, but some parts of the site may not function properly without them.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it only with trusted third parties who assist us in operating our business, such as:

• Payment processors and financial institutions
• Shipping and courier companies
• Analytics and marketing service providers
• IT and website hosting providers

These service providers are contractually obligated to keep your data safe and use it only for authorized purposes.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

7. Security of Your Information

We use reasonable technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration. This includes SSL encryption, secure servers, and restricted access to personal data.

However, please note that no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access the personal information we hold about you
• Request corrections or deletion of inaccurate information
• Withdraw consent for marketing communication
• Lodge a complaint with the Information Regulator

To exercise these rights, please contact us at ludwigt@vleissentraal.co.za.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites. We encourage you to read their privacy policies before sharing any personal information.

10. Email and SMS Communication

If you opt-in to receive updates, we may send you emails or SMS messages about new products, sales, or promotions. You can unsubscribe at any time by clicking “Unsubscribe” in our emails or contacting us directly.

11. Children’s Privacy

We do not knowingly collect personal information from anyone under the age of 18. If we discover such data has been provided, we will delete it immediately.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Please review it periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how your data is handled, please contact us at:

• Email: ludwigt@vleissentraal.co.za
• Address: Vleissentraal Brands
• Phone: Vleissentraal Brands